![]() Explain your situation: let them know what ProduKey reports: maybe even the last 5 characters in Belarc if they are different than ProduKey. If unsuccessful, call Microsoft 80 or 88. Hopefully it will get you to the point where you can re-install it on your computer. Unfortunately I don’t recall the steps you need to follow through but If you can get through the process chances are Microsoft’s assigned product key will be different than your purchased product key. ![]() Even if you hadn’t used a Microsoft account and/or didn’t purchase it through the store, try anyway. ![]() If you have a Microsoft account, try this. In 2017 he had to re-install it and the following recommendation worked for him. ![]() I had used my Microsoft account to purchase it through the store. I installed Microsoft Office Home & Business 2013 in 2015 on a laptop I gave my son. Go to the PC that has Office 2013 installed Right click the Windows icon and select Command Prompt. ![]()
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